Terms of Service

When problems arise (and we really hope that they don’t ) we, as agents have the right to draw your attention to the fact that you agreed with our Terms of Service. You are, as a consequence of ‘ticking the box’ legally bound by our terms. In the event there is a problem, we’ll do all we can in an attempt to resolve issues in advance of quoting our Terms of Service. So in summary, these Terms of Service (of the website) are designed to protect both you and us when it comes to resolving just about any issue that may arise. To that end, they are designed to safeguard, disclose conflict resolution procedures should any disputes arise between you and Car-Cocoon, specifying how it (the problem/issue) will be handled and hopefully, resolved, including your responsibilities. The Terms are formal, so the language used is fairly dry – but they are, nevertheless, a foundation for resolving any miss-understanding or negligence. By agreeing to our Terms of Service, you are in effect bound by the following Terms. If you would like to discuss any aspect – once reviewed, please do get in touch with us via our Contacts page.

ACCESS

We will always do our best to enable you to collect or drop off your vehicle whenever you need to, but please bear in mind a minimum of 48 hours notice is normally required. There may be certain times in the calendar year when we may require more than 48 hours notice, but we will give plenty of advance notice of this.

PAYMENT

Payable one month in advance by standing order. ‘Long Term’ storage can also be paid 12 months in advance with a 5% discount. One month notice period, no deposit required.

INSURANCE

We have £5m of public liability insurance cover. Please Note: this is not cover for your vehicle. Please ensure that your vehicle is insured for fire, theft and accidental damage to be stored at our facility under your own normal ‘road risk’, or ‘laid up’ policy. We recommend that you inform your insurance company of your vehicle’s storage at Car-Cocoon.